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Return Policy

Return Policy

All alligator products are made of genuine American Alligator and are 100% hand crafted in the United States.

We are proud to offer you exquisitely made, top-of-the-line products and we want you to be happy with your purchase.  If, however, the need arises you may return anything except customization or special order items.

We accept unused, unworn, re-sellable merchandise in its original packaging for exchange or refund, when received by us within 30 days of the original shipping date.  Please return items to the address listed on your Invoice/Packing Slip.

Note:  Stay on soft carpeting when walking in the boots so they do not become scuffed in the process.  Please do not wear boots off of the carpet until you are sure they fit and you know you will be keeping them.  Boots that are scuffed on the bottom constitute worn/used merchandise and cannot be returned.

Shipping charges are non-refundable.

Getting the Right Fit

Getting The Right Fit The First Time With Boots:

Shopping for footwear online may seem a little tricky. When you receive your boots please take care in opening the box. Wear clean socks of the thickness that you would normally wear with your boots. Stay on soft carpeting when walking in the boots so they do not become scuffed in the process. Please do not bend down in an effort to stretch a boot that you are not sure you are keeping. If it’s going to fit you will know just by walking in it.

How Should A Pull-On Boot Fit?

When you are holding the boot to try-on grasp the boot pulls at the sides. Your foot may struggle a bit to “pop” down into the boot. This is known as “breaking the throat” of a handmade boot. * HINT: Wearing a plastic bag over your foot during this process may be helpful. Getting past the throat of the boot is the first step. Don’t worry, your foot will come back out and this only has to be done the first time. Please don’t pull a muscle trying to get this first step accomplished. You will know if it’s just not going to work. Having a high instep or any previous foot injuries may make this task more difficult or even impossible. The boot should fit securely to the foot. Boots should not fit loosely or tightly, but the fit should be snug. The Roper has a more forgiving fit, but the same principles still hold true.

Instep: Unlike shoes with laces, a boot has only the instep to hold it securely to the foot. Consequently, proper fit in the instep is of utmost importance. Boots should not fit loosely or tightly; the fit should be snug. The snugness is governed by the instep fit and the width of the throat. If the instep is too tight, go to a wider or larger size.

Ball: When you walk or run, you bend your foot at its widest part, which is called the ball. In a quality boot, you will find a steel shank between the insole and the outsole that extends from the heel to the point where the ball of the boot begins. If the boot is too short for the foot, the ball of the foot will sit too far forward and force the toes into the toe box.

Heel: A boot must slip slightly in the heel. There is nothing to prevent the heel of the foot from riding up slightly because of the way a boot is constructed. When the boot is new, the sole is stiff. As you wear the boot, the sole is “flexed.” With time, most of the slippage will disappear. If the instep is too loose, the boot will slip excessively in the heel. To remedy this, you may need a more narrow width to shorten the circumference of the throat and thus lessen the slippage without cutting down on the length of the boot. Slight slippage is necessary to obtain a proper fit.

Thank you for shopping at USGator.com!

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